Support

FileBay Support

Need help with scanning, OCR, AI document actions, exports, subscriptions, or account access? Contact FileBay support and we will help you investigate.

Contact

Email: chris@dawnai.tech

Please include your App version, iOS version, device model, and a short description of the issue. Do not include verification codes, passwords, tokens, or private credentials.

Common Support Topics

• OCR recognition quality, failed imports, or slow document processing.
• AI summaries, translations, structured extraction, and document Q&A.
• PDF/image export, saved files, and document library organization.
• Membership, subscription status, quota usage, and restore purchase.
• Account deletion, privacy inquiries, and data rights requests.

Company

Xiaosheng APAC Technology Limited